Work
Case Studies
Selected engagements building and operating enterprise systems.
Conductor
Nurse Aide Testing & Credentialing System
Conductor platform 2002–2024 | Credentia 2014–2023 | Exited 2023
The Problem
Nurse aide credentialing requires managing 35+ states with different requirements. Disconnected testing centers, state licensing boards, healthcare facilities, background checks, primary source verification — all communicating via phone, fax, and manual data entry. In 2004, the industry operated on paper. Testing companies shipped physical exam materials. State boards maintained paper registries. Average turnaround: 2-4 weeks.
What We Built & Operated
Kevin built the Conductor platform from scratch starting in 2002 and entered nurse aide credentialing in 2004. Credentia was formed in 2014, and he ran the business on top of the platform as Chairman, President & Managing Partner through 2023. Complete end-to-end automation spanning evaluator hiring, payment processing, scheduling, scoring, compliance, and state database integration. 18 major system modules. Multi-portal architecture serving admins, evaluators, facilities, and regional test sites. Integrated with ADP, TriNet, QuickBooks, Paychex, and 50+ state licensing databases.
Bootstrapped, profitable from year one, no outside capital. Its testing protocols were adopted as the standard by multiple states, and clients operated on it daily across 35+ states for over a decade. Every feature addressed a specific pain point experienced firsthand running the operation.
Automation Impact
- •Dramatic staff reduction — automation let a small team outperform organizations many times our size
- •40 hours/week saved — automated reconciliation eliminated manual cross-checking with state databases
- •90% reduction in emergencies — automated renewal reminders eliminated most expiration crises
- •$200K+ annual savings — mobile exam platform (SCORE) eliminated physical test distribution entirely
Audits and Scale
The platform passed multiple security and code audits. 2TB+ production database with 500M+ archived transactions. Complete code ownership throughout.
The Exit
Ran in production for two decades across 35+ states. Kevin exited in 2023 and platform support wound down through 2024. When contracts came up for renewal, we kept winning — clients operated on the platform for over a decade.
StarFloors
Senior-Living Maintenance Platform
Major senior-living operators | 2014–2023
The Problem
Senior living facilities require constant flooring maintenance across hundreds of units per property. The previous workflow was phone calls, spreadsheets, and paper forms. No vendor performance visibility. No standardized pricing. Chaotic compliance documentation. Regional managers couldn't track multi-facility projects. Finance couldn't reconcile invoices against work orders. Facility directors were drowning in administrative burden.
What We Built
Multi-portal system: facility portal for work order creation, vendor portal for job acceptance and documentation, regional management portal for oversight, finance portal for invoice reconciliation, and corporate portal for analytics and compliance. Automated workflow routing, vendor scheduling, photo documentation, compliance tracking, and invoice reconciliation. Optimized for tablet use on job sites. Community floor plans live in-system, so selecting a room on a turn triggers automated bid requests, contractor scheduling, and next-day completion — construction-grade maintenance, not minor work orders.
Results
- •Major productivity gains — facility managers spending dramatically less time on admin work
- •Project completion times cut significantly — faster turnaround on flooring installations
- •5,000+ monthly transactions — processing thousands of work orders, updates, and invoices
- •9 years in production — deployed with major U.S. senior-living operators; purchased by the client in 2020
"This system eliminated most of our administrative overhead. What used to take days now happens automatically. Best investment we ever made."— Regional Director, National Senior Living Operator
Track & Trace
Rail Logistics Platform
Active Client Platform
The Problem
Rail logistics operators needed real-time visibility into freight movements across Class I railroad networks — a fragmented environment where data comes from multiple carriers in different formats and operational decisions depend on accurate, timely tracking.
What We Built
Enterprise integration platform consolidating tracking data from multiple Class I railroad systems into a unified interface. Architecture built for longevity — designed for the slow-changing but unforgiving nature of railroad operations where systems need to run for years without rewrites.
Results
- •Unified tracking across multiple Class I railroads
- •Real-time freight visibility for operational decision-making
- •Platform remains in active operation today
IntelliSite
Campground & Resort Operations Platform
National RV-resort operator | Active
The Problem
The client operates a nationwide network of campgrounds and RV resorts, each with its own operational demands — reservations, guest management, site maintenance, staffing — all needing to work consistently across dozens of locations.
What We Built
Comprehensive operations platform designed to bring standardization to inherently variable, real-world environments. The system handles the messiness of physical operations while ensuring that a guest at one property has the same quality experience as a guest at any other. Person A gets the same quality as person B.
Results
- •Standardized operations across the client's nationwide network
- •Consistent guest experience across all locations
- •Operational backbone still in active use today